Shipping Policy

Horizon Commerce International Ltd





Shipping Policy



This Shipping Policy describes how orders are processed, shipped, and delivered by Horizon Commerce International Ltd. By placing an order on our website, you agree to the terms outlined below.





1. Order Processing Time



  • Orders are processed within 1–3 business days after payment confirmation
  • Processing time does not include weekends or public holidays
  • During peak periods, promotions, or high order volume, processing times may be extended



You will receive a confirmation email once your order has been processed.





2. Shipping & Delivery Timeframes



Delivery times depend on the destination, carrier, and logistics partner.


Estimated delivery times:


  • Europe & United Kingdom: 7–15 business days
  • International destinations: 10–25 business days



These are estimated timeframes only, not guaranteed delivery dates.





3. Shipping Costs



  • Shipping costs (if applicable) are displayed at checkout
  • Any promotional free-shipping offers apply only to eligible orders and destinations



Shipping fees are non-refundable, except where required by law.





4. Tracking Information



  • Tracking information will be provided once available
  • Tracking updates may take 24–72 hours to appear in the carrier’s system



Please note that tracking events may be limited depending on the carrier or destination.





5. Customs, Duties & Taxes



For international orders:


  • Customers are responsible for customs duties, VAT, import taxes, or clearance fees, if applicable
  • These charges are determined by local authorities and are outside our control



Horizon Commerce International Ltd is not responsible for delays caused by customs clearance procedures.





6. Incorrect Address & Failed Delivery



Customers are responsible for providing accurate and complete shipping information.


If an order is delayed, returned, or lost due to:


  • Incorrect or incomplete address
  • Failure to collect the package
  • Refusal of delivery



We are not obligated to issue a refund. Reshipping may require an additional shipping fee.





7. Delays & Force Majeure



We are not liable for delivery delays caused by events beyond our control, including but not limited to:


  • Customs inspections
  • Carrier delays
  • Weather conditions
  • Strikes, natural disasters, or force majeure events



Such delays do not qualify for refunds.





8. Lost Packages



If a package is confirmed as lost by the carrier, please contact us at support@hzrnc.com.


Resolution (replacement or refund) will be assessed case-by-case, depending on carrier confirmation and investigation results.





9. Damaged Packages



If your order arrives visibly damaged:


  • You must notify us within 48 hours of delivery
  • Clear photos or video evidence of the package and product are required



Failure to report within this timeframe may result in refusal of the claim.





10. Partial Shipments



Orders containing multiple items may be shipped in separate packages.

In such cases, delivery times may vary.





11. Contact Information



For all shipping-related inquiries, please contact:


Horizon Commerce International Ltd

📧 Email: support@hzrnc.com